MyPeopleDoc functions like a digital vault where employees receive and store their HR documents, with pay slips at the forefront. Access relies on an email address and a password, which seems simple until the day one loses either. Account recovery then follows a different path depending on whether only the password is forgotten or if the email address itself is no longer accessible.
MyPeopleDoc without a mobile app: access exclusively via browser
A point rarely highlighted in existing guides: there is no official native app available on the stores for MyPeopleDoc. Access is only through a web browser, whether on a computer, tablet, or smartphone. In practice, this means that any attempt to download a “MyPeopleDoc” app from the App Store or Google Play exposes users to third-party non-affiliated applications.
This web-based operation has a direct consequence on account recovery: the procedures go entirely through the login page of the site mypeopledoc.com, with no possibility for push notifications or recovery via a mobile device identifier. If the browser has not saved the password, one must initiate the reset procedure from that same page.
For those seeking a practical guide for mypeopledoc login with annotated screenshots, the process remains the same regardless of the device used.
Forgot password on MyPeopleDoc: the standard reset
The login page offers a “Forgot password?” link (the platform sometimes displays the interface in English even for French accounts). A click generates the sending of a reset email to the address associated with the account. The process assumes a prerequisite: access to the email box linked to the account must be functional.
Several situations complicate this step:
- The professional email used during activation has been deactivated after leaving the company, and the employee never changed the contact email.
- The reset email arrives in the spam folder, a verification reflex that many forget despite its frequency.
- The account was created with an old personal email whose password is also lost, creating a double deadlock.
In the first case, the self-service procedure is no longer sufficient. The reset link arrives in an inaccessible inbox, and no backup mechanism (phone number, security question) is offered by MyPeopleDoc as standard.
Loss of the email address associated with the MyPeopleDoc account: the real journey
This is the most blocking scenario, and feedback from the field varies on the smoothness of the process. When the email address itself is no longer accessible, recovery can no longer be done autonomously. Two paths exist.
Going through the employer’s HR service
If the employee is still employed, the HR service can resend an invitation to a new email address. This resend effectively creates a new activation link to the same vault. The HR service verifies the employee’s identity internally before proceeding.
After leaving the company, this option becomes more uncertain. Some HR services accept to process requests from former employees, while others refer to the provider’s support.
Contacting PeopleDoc support (Cegedim)
The provider’s support handles account recovery requests with presentation of an identity document. This verification aims to prevent a third party from accessing the pay slips and contracts archived in the vault. Processing times vary, and the available data does not allow for a reliable average time.
The “Forgot email address?” link on the login page initiates this procedure. It redirects to a form that asks for information to locate the account (first name, last name, possibly former employer).
MyPeopleDoc digital vault after leaving a company
One aspect that many employees discover late: the vault remains accessible even after the end of the employment contract. The employer can no longer deposit documents there, but the files already present (pay slips, certificates, contracts) remain viewable and downloadable.
The retention period announced by the platform covers several decades, which far exceeds the legal retention periods imposed on employers for certain documents. The vault belongs to the employee, not the company.
This permanence makes it even more critical to update the contact email before leaving a company. Replacing the professional email with a personal email in the account settings, as long as access is functional, avoids the blocking scenario described above. The adjustment can be made from the account settings, accessible once logged in.
Linking multiple MyPeopleDoc accounts and changing employers
An employee who changes companies and whose new employer also uses PeopleDoc receives a new invitation. Two options then arise: create a second separate vault, or link the new account to the old one to centralize all documents under a single access.
The linking is done from the settings of the existing account. It assumes that both accounts use the same email address, or that the employee modifies one of the two to align them. Once linked, documents from both employers appear in the same space, categorized by company.
This feature remains unknown: many employees accumulate several distinct accounts without knowing that a merger is possible, which then complicates access management and multiplies the risks of losing identifiers.
The first action to take after any regained connection remains the verification of the email address and the updating of the password. A strong password and a lasting personal email constitute the only real protection against future blocking, as the platform offers neither SMS two-factor authentication nor a dedicated app to secure access.
